Extremely disappointed with Service

Case number : ***5. I made a written request on 5 Jan 2016 to cancel my cellphone contract with Telkom{***} and was advised it will take a month.I called 080181(Telkom) on 10Feb and was told matter receiving attention.I called on 20/02 ,spoke to Olwethu who says she will escalate the application, will take a week. I did inform agent I would prefer an SMS or e-mail on the status as I am busy at meetings and may not be able to take the call. No response, no SMS, no e-mail.<br> On 05/03 I spoke to Eugene ..I asked to speak to the Manager, he says she was N/A and would ask her to call me when she is free...no response[ all calls recorded] . Anyway he informed me that the application was sent to Retentions and gave me a reference number-***1.<br> Still no response. I sent them a mail this morning as I was getting no joy with the calls and some calls I made, I did not get the agents name.One agent says that if you don't answer your fone after 3 rings ...your request is denied. This is so UNFAIR -send an SMS and client can call when free.I feel that this is a ploy for me to prolong the contract so I can continue paying R500+pm.<br> <br> Would be grateful if you could assist.<br> L.Pillai