Extremely Disappointed with Misleading Service and Poor Network Coverage

I signed up for the 10Mbps home line expecting a reliable connection, but I was only met with persistent issues and weak coverage from day one. Despite multiple calls to your agents, I was told that coverage is not guaranteed. This is unacceptable. If you cannot guarantee coverage, why are you selling the service in areas where it does not function as promised?

Your sales process is misleading. Nowhere during the onboarding process was I made aware that service delivery could be this unstable. Instead, I was encouraged to sign up with assurances of fast, seamless connectivity.

The experience has been frustrating, with slow speeds, frequent disconnections, and a customer service team that pushes blame rather than offering real solutions. This is not just poor service, it’s a lack of accountability.

I regret ever switching to your service and would not recommend it to anyone looking for a dependable connection. Fix your infrastructure or stop selling products you can’t support.