Extremely disappointed loyal customer

I have been with Telkom for many years and always referred all my mates to them but oh my word what a major headache to pay a bill. I don't know what the sales person did in store at tokai but my November debit never went out. I have been on calls with call centre all week every morning but just can't get my bill paid. Now my credit score is affected and late charges being added. There apps so useless as well. For a big provider there systems are ridiculous all I want is have my bill paid. Telkom u don't even deserve one star.