Extremely disappointed in the service received from Telkom and Samsung.

I purchased a Samsung S26 Ultra on 16 March and reported serious glitches within 2 days, well within the 7-day OBF replacement period. I was repeatedly promised an OBF replacement, sent proof of the fault, made multiple trips to the store, and was even told the replacement would be personally delivered to me — only for management to later decline the OBF without proper explanation. Instead of honouring the OBF policy, they now want to send a brand-new phone to a repair centre, which is completely unacceptable for a device reported faulty within days of purchase. Samsung blamed WhatsApp, but I tested my SIM card in a Huawei Y9s and WhatsApp worked perfectly, proving the issue is with the Samsung device itself. I have now been without a phone for more than a month while Telkom continues debiting my account for a device I cannot use. Poor customer service, broken promises, no accountability, and complete disregard for consumer rights. This matter has now been escalated to the Independent Communications Authority of South Africa and will be taken further if not resolved urgently.