extremely disappointed however one must use them

<p>Late November or early December i notified telkomnand webafrica of my problem as i could not use my internet. I still have not been assisted a technician was dispatched on the 8th of December already and im still waiting for this to be sorted. Is telkoms technicians not working or what? I dealt with a team leader yesterday called Wesley. He is he only one willing to assist me. He said i need to call telkom this morning which i did to my surprise the lady i spoke to said she may not contact the technician as there were no teamleaders or manager to give the go ahead. This is unacceptable. I called Wesley back at 11 as he told me that he will only be in at that time. I adviced weslry of this service i received and even he sounded discussed by this lack of service. I personally think that Telkom does not care as they know that a consumer has to make use of them as they are the only company that can isue a landline that u customer needs to rent. This is why they take their time. Weslycalled the technician that was dispatched however there was no answer. Wesley then confirmed they he sent the technician and their teamleader/manager a email as even they did not pick up their phones. . I want this sorted TODAY i dont care how u do it however it needs ti be done. Also i demand to be compensated not only for the 4 to 5 weeks that i could not use my internet but also for all the crao i needed to put up with and all the inconvenience caused. I also dont fwel the need to pay my December bill as i could not surf the internet since end of November beginning of December. Landlime number is ********** </p>