Extremely disappointed customer

To whom it may concern I am typing this letter with great disappointment and disbelief and Telkom itself does not deliver on its promise, apart from that it’s clear that the staff that’s employed there are clearly *********** On the 03th of March 2018 at 11:37:17am, I visit the Telkom Phoenix Plaza branch in order to purchase a cell phone contract. I was attended to by a consultant Dumag1 as per the agreement. I have purchased the HUAWEI P10 Lite on a FREE ME 1GB DEAL, on a 24 month contract with no insurance and was told that the average bill will come to about R245.90 per month. I have on several occasions made mention to the consultant that they should put on a restriction on my line so that I do not incur a huge bill, I requested not to have a spend limit, and only use the 1GB Data that was allocated to me for the month and after that’s done my line should cut off. When I left the store I was assured that this was done, only to find that last month in September I have incurred a bill for R1221 and this month further R1221 bringing my bill to R2442.. I called the Telkom contact center and was advised that the spend limit was not altered and therefore I incurred he R1000 bill, The contact center Agent then advised me that he will put the limit to R0.01, This was done on the 18 September 2018 and I have a sms to proof this. Please advise how you can assist in this regards and be sure to know that I work for a FSP and know this is clearly a TCF issue and I was misled to believing that the staff at Telkom was true in there dealing.

Regards.