Extremely disappointed by Telkom

Cancelled *** on 10/09, got bill for 10th month as it was never cancelled. So can't get phone moved to new adres. Very poor service rendered from people working from home in industry that is under Covid essential. They don't have service at my new adres not even ADSL. I am loosing money and it does not help to contact them via 11101, chat or callback. Totally busy loosing my mind. Will make sure Bill will not get paid. They can throw layers or the kitchen sink, I will react the way I am treated - ignorance.