PY
Pingping Y

1 reviews | Active since Jan 2016

11 Apr 2016, 15:32

Extremely disappointed

On 17 March 2016 I app**** for a contract for a Samsung Galaxy Tab A, which was on special going for R179 a month, as it appeared on their brochure. I was told the product is out of stock and I will be notified when it is back in stock.<br> <br> After a week without feedback I went back to Telkom to find out about my application. They said it is still not in stock and when its available I will be notified and will get it at the special price, that I shouldn't worry.<br> <br> On the 8th of April I went back to Telkom as I was not receiving their call. I was told that the product has been sold out and that my application was not even processed. <br> <br> I spoke to the manager and complained about this poor service but did not get any action still. I am very unhappy and upset by this.

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Replies (1)
Telkom
Telkom's reply11 Apr 2016, 15:52
Official
Hello Makhathin,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222418.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team

Best regards,