Extremely difficult to get an ADSL line installed!

I app**** for an ADSL line to be installed in a flat in Morningside, Sandton on 7 April 2015. At the time I was notified that it would take up to 3 working days to be allocated an installation date. However, when phoning on 10 April (3 working days later) I was informed that there was insufficient capacity in the area and that the matter was being investigated by the Technical Department. At no point had I received any notification of this - I had to call (and wait for 40 minutes to get through to a call centre agent) to get a response! At this point I was notified that it will take up to 21 working days to get a line installed.<br> <br> I then called again (once again waiting for about 20 minutes to get through to a call centre agent) on 14 April (5 working days later) having not had a single response from Telkom and was notified that the next installation date available was 12 May. This happens to be longer than 21 working days from the date on which I app**** for the service.<br> <br> I cannot believe that I need to constantly follow up on the installation of my service, which I will be paying for!!!!! It is ridiculous that it takes this long to get an ADSL line installed!