Extremely difficult to cancel a contract

<p>As we are emigrating, I need to cancel my Telkom Mobile contract. I had a chat with an online consultant via their website who said that I must go to a store and fill out a cancellation form. I went to my nearest store (Cavendish) and they merely gave me the form and said I must email it to the necessary email address.</p> <p>I did that and sent the form through on the 24th of February.</p> <p> </p> <p>Seeing that I did not hear anything from them, I phoned for feedback on the 10th of March. I was assisted by a lady who said that she will makes notes regarding my case on the system, as I had some queries and additions to what was completed on the form. In particular I wanted to find out what the cancellation penalty will be, as this will determine whether or not I actually proceed with the cancellation. She was told that I will be contacted regarding the cancellation penalty and they will confirm with me before proceeding.</p> <p> </p> <p>I phoned again the following week, 14 March, to get an update on the penalties. I was told that they wait 21 working days before they open up the forms and work on them, but that I can phone that Friday, 17 March, to get an answer regarding the penalty. The gentleman ensured me that I will be able to speak to a manager should they not have an answer for me. He confirmed that there were notes added by the previous female consultant.</p> <p> </p> <p>I waited until 24 March, a week longer than initially told, and phoned to get an update. The consultant was extremely rude! Nqobile Madndo. Firstly, she hung up on. When I phoned again I was unfortunately directed to her again. She said that there were no notes on the system, contrary to what the previous consultants said. She had no update on my case other than to say that they have started processing it on the 10th of March. She refused to have me speak to my manager, and said that I have to go to a store to find out what the penalties will be. I requested the recordings of the previous calls and she also told me I have to get that at my nearest store.</p> <p> </p> <p>I will not be heading to my nearest store to stand in a queue for hours. An absolute waist of valuable time and extremely poor service! STAY AWAY!</p>