Extremely Delayed Service Delivery

On 27 July 2015, my colleague sent an email to Telkom to enquire if our telephone service can be forwarded to our head office as we are currently moving offices. However, they did not reply for a month. We attempted calling them last week and were sent around in circles, being passed from one person to the next. We eventually reached someone who could assist and forwarded the email directly to the details she provided us with, including additional information which the consultant advised us to send. Another consultant was assigned to our enquiry and up till now, the enquiry still has not been resolved. I have attempted to call him since Thursday, 27 August 2015, however, the numbers I have been provided with, have a constant voice message which says, \That line is busy". How are people suppose to run their businesses with this kind of service? Is this what the future looks like? I think not. Something needs to be done immediately to avoid constant customer dissatisfaction. I am sure that we are not the only customers who feel this way."""