Extremely bad services

I am appalled by services recieved by Telkom SA. Took me constant calls for 3 weeks to get a technician out to do the ADSL after already paying R700 deposit. Then to get my money back after cancellation as told unable to have the ADSL in the New area I moved to told it would take 7 to 4 working days for the money to be refunded. It is day 14 today and there is nothing in the account. This is the worst services I have received from a telecom provider and would like my problem resolved. I even e-mailed *** and been calling constantly since the 16 July 3019 since my query was logged and still no one has fixed the matter. This is unacceptable!!