Extremely bad service to repair faulty Internet

After my Internet line went down on 17 February 2016, it took Telkom 11 days to send a technician to my premises to look at the fault. During this time I made numerous calls to the call centre to escalate the problem and lack of service I experienced from the technicians.<br> <br> When the technician finally showed up, he determined that the line into my house is faulty and told me that Telkom will need to install a new line from my house to the closest connection point on the street. It has now been a further 4 days without any further service nor contact from Telkom. During the 15 days that my line has been down, I have spent more than 120 minutes on the phone with (and waiting for) the call centre - this comes at a massive cost since I had to use my cell phone. I basically got no useful information from the call centre on when I can expect the repair to commence. <br> <br> I am extremely unhappy at this point, especially since I had just made payment in full for the month which amounts to R800 for something that has been broken for more than half of the period - and counting.<br> <br> I would NOT RECOMMEND TELKOM to anyone at this point and will start the process to cancel my service with Telkom today.