EXTREMELY BAD SERVICE - TELKOM

Extremely disappointed at the service, or should i say lack there of, received from Telkom. Was a client for almost 30 years. Went to their Vincent Park Front Office on 06/11/2021 to cancel our telephone line (Which had been out of order for approximately a month - and been reported). Was given an amount of R605.06 as the full outstanding amount, which had to be paid, before the account could be closed. Payment was made via Internet banking. A Cancel Service Request was emailed to us by the Front Office staff member. (https://apps.telkom.co.za/fulfilment/public/cancelService). We followed the instructions and a case/reference number *** was issued. Received a sms showing R324.80 outstanding on account. Phoned 10210 and was told account is closed. Now we receive sms's and calls from HP Attorneys for collection of the R324.80. Phoned 10210 AGAIN on 13/06/2022 and got told that the cancellation only showed on 18/11/2021 and the statement was also issued on 18/11/2021 and there for the amount of R324.80 is outstanding. I requested that a Supervisor/ Team Leader should phone me as the operator could not answer my questions effectively, well ... I am still waiting. TELKOM - it is because of your EXTREMELY BAD SERVICE that you are losing clients quicker than you can sign up new clients.

Disgruntled ex-Telkom client

Louise Zeelie ***