Extremely Bad Service From Telkom Technical Support

My Telkom Landline has been off for a month to date, ive called multiple times to report and log a fault, ive been given fault number reference after reference and every time I call I get told "the fault is with technical support, a technician will come out to fix the problems"

I've been paying for the month that my telephone has been down and to this day a technician hasnt been to site to worry out the problem

The call centre agents (contacted on 10210) portray terrible service and are not very helpful

I am extremely disappointed in Telkom and id like a full refund for the month ive already paid for, Ive been a Telkom customer for years, ive got a mobile conteact, wifi contract, land line and a prepaid sim card and i have never ever received such horrible service before

THIS IS DISGUSTING!!!