Extremely bad service from Telkom Staff

I would like to lay a very distasteful and extrely appaling service received from the Telkom walkin branch based in Umlazi mega city, Durban, Kwazulu-Natal.

We have been waiting for more than 34 minutes on line awaiting to be assisted when one of the staff members by the name of Nonkululeko Nzimande came and picked a person from the line that was behind 5 other people without giving any explanation in her actions. Upon asking another staff member what was happening he said he does not know.

We then asked for the supervisor to explain on her colleagues actions, and a supervisor by the name of Simangele Ntibane told us that that staff member was expecting the customer, we then asked in which way was she expecting the customer because we are all awaiting to be assisted, she could not provide an answer to our question.

We then asked where can we lay a complaint on the bad service and we were reffered to the Telkom website.

The staff has now picked another person from the line and we told that that the customer was also expected.

I waited for more than 53 minutes before being attended.

This is very very distasteful service and i would like for this review to be attended to.