Extremely bad service from Telkom

I received my fibre line and modem on the 18th November, all working well. On the 23rd November, the wifi was suspended, when I contact Telkom this morning, they told me I app**** for another service with a new order number and that the pin on my existing service had been cancelled. When I informed them that I did not apply for any new service on the 23rd nor did I ask for my pin to be cancelled, that they will you to send an email to the department to fix and it will take 24-48 hours, when I stated that was not good enough the women on the line , her name is Mbalenhle said she would sort it out for me and my WiFi would be working in an hour. Two hours later, I phoned again as my WiFi was still not working, only to be told by another women that nothing had been done and there was no record of my call. She then told me the same thing about the email and having to wait 24-48 Hours. The fact that Telkom messed up and I have to wait is absolute disgusting service. I have been with Cell C for year and decided to give Telkom a try, obviously I very bad decisions on my side