Extremely bad service from Telkom

I was a very satisfied customer of Telkom until I ordered a laptop online on the 24 December 2018,the consultant called on the 27th December and everything was so easy,they deducted the installment the 29th, and promised delivery 5 working days there after. Up until today the 12 February 2019, I still have not received my laptop. I called 10213, you have to wait at least 15 minutes before a consultant answers all to be told they dont have stock, I then saw their new catalogue and asked them to change the package to the more expensive one that was in stock, which I thought was the end of this saga until I called to check why I didn't receive a tracking number, only to be told they are out of stock of their advertised line. I spoke to numerous consultants namely siyabonga,faika,tomi just to name a few and all of them come up with different stories, we have stock,no stock,or we waiting on stock. I even went as far as to speak to the manager/supervisor Sumka and Michelle who couldn't return my calls. If this is the way Telkom does business then I would rather move to Vodacom. Please feel free to give me a call,your consultants and call center has my contact details.