EXTREMELY BAD SERVICE FROM TELKOM

24 november 2017_ my account was debited by telkom, yet my debit order was meant to go off at the end of the Month. Because of an error by telkom i was then advised that i had to do manual payments for the next 3 months!each time I call the call center, I am on hold for 15 - 20 minutes!!!!! To speak to one of the *********** consultants, each consultant has a different set of instructions as to how to get the suspension lifted off my account, when I request to speak to the manager, I am put on hold for 30-45minutes and then the call is dropped before the manager even speaks!!! This is highly frustrating and inconveniencing to the client, I was advised that i would have to do a manual payment FROM november yet it's now April and I am sitting with the same issue!!!! There seems to be no set process to assist the customer and no escalation channels or digital platforms for the customers to interact on and resolve their own issues as the telkom staff are of no help, they should be trained better. This is highly frustrating and not acceptable as I am am paying client and all I want is good SERVICE and for telkom to to take their money each month with no hassle, yet recently I have been double debited before payment collection yet I am still advised to send proof of payment to show the transaction going off, when asked no email given, telkom is sitting with my money in their account but my contract is still suspended so I'm paying for BAD SERVICE and terrible terrible customer service , all I want is for this to resolved yet it seems like being a paying customer is a bad thing! The service I am receiving is not worth 1/4 of The amount I'm paying.