Extremely bad service

I recieved a very very bad service by Telkom Insurance Team. On the 2nd of August I logged a claim for lost device to Telkom Insurance (World Wide Advisory Insurance by OMART) till today the 14th september I haven't received a phone or any feedback ,I've sent up n down ,I've been told to submit the documents for more that 3 times doing the same thing and now is just quiet no one is telling me anything no one is willing to help me . I've been sending emails , calling n told that they are still assessing my claim for 2 months they've been assessing my claim, that time they are keep n debiting the money in my account but not helping me. No one cares about anything there , they just take our money that's very very sad and frustrating ,I haven't have a phone for 2 months now. I dont know where to go and what to do now. I never see such a bad bad service in my life. ***