Extremely bad service

Good day, I have an issue with Telkom. I have had a contract with them for more than 3 years, where no debit orders were returned unpaid or bounced. On the 20th Dec 2023, i had a very terrible incident where i was hijacked, kidnapped and they used my banking apps and stole all my money in my bank accounts, leading to a lot of my debit orders getting unpaid. My chq account is currently blocked and still under investigation due to the *****ulent activities that took place. Telkom attempted debiting my accounts me 3 times and they were not able to get anything (and they added extra charges for returned debit orders, which are reflected on the latest statement i received from them). My bank account was subsequently blocked and frozen for investigation purposes, i called in on the 2nd week of Jan 2024 and advised of my ordeal and explicitly asked that they don't debit my chq account anymore (and that i will supply them with new ones in due course) as the account is now blocked frozen and i was advised by the Telkom that i can make manual payment at any of their stores, which i did. Today (17, Dec 2024), i called in to give them my new banking details...they advised that i should have called 10 days ago (which i did). They say they cannot accept my new banking account as "it needs to be older than 3 months". They then advised that they will STILL debit my old account anyway, even after i reported this matter to them not to. I'm extremely disappointed as this puts me in awkward position and my credit score will also be greatly affected given that i'm doing my best to recover for all the debts i've had to incur as a result of my incident. I know they will attempt to debit more than once, so that they bill more "unpaid costs" and this is R202,70 per 1 unpaid debit order! Can someone from Telkom call and sort this matter out? Im not willing to pay unnecessary costs even though i called way in time. If this is the treatment i will get, i'd rather cancel.

Regards, Tebogo Sentsho Telkom *** I can be contacted on ***