Extremely bad service delivery

<p>I recently app**** for Telkom Lte. It took what must of been at least ten attempts by my wife and I to get someone to call us to apply for Telkom LTE. My wifes experience was that someone called her and she advised that she cannot speak at the moment and if the lady could please call her back at 04:00 pm. The lady did not call her back and she received an email saying that we attempted to contact you and you available and you would need to contact us again for further assistance. My wife completely gave up hope because it took so long for someone to call us in the first place.</p> <p> </p> <p>I then tried to get assistance. I logged the request online and after a few requests 2 attempts were made to contact. I missed the calls and I was advised via email they will make an attempt to contact me again. I waited and no one contacted me so I started sending more requests through to be contacted.</p> <p> </p> <p>I was contacted by a call agent and I did my application online. I was given a ticket number and I was told that the application is provisionally approved and she will call me back in 48hrs to confirm approval and the package will be delivered in 5 to 7 working days this was on the 23-05-2017. They lady has not contact me since.</p> <p> </p> <p>I have sent through numerous requests to be contacted to track progress and no one to date has called me. I finally managed to get hold of the sales department after calling telkom contact centre. This was my experience.</p> <p> </p> <p>Call Agent 1: Please hold I will put you through to the correct department.</p> <p>Result held on for 20 minutes no one answered.</p> <p> </p> <p>Call Agent2: I explained what happened and that I held of for 20 min and that no one assisted. She then asked me for my ID and said she will assist me. She put me on hold for what must of been 20 min after which I eventually put down the phone.</p> <p> </p> <p>Call Agent 3: I called in I asked to speak to a team leader to lay a complaint because I have not had good service. She asked me to hold on and again after 20 min I gave up.</p> <p> </p> <p>I am extremely disappointed in the service I received and to be honest I dont think that my review will be read and worked on by telkom.</p> <p> </p> <p>I just pray to God that they do not start debited my account for the installment of R800 with me not receiving any feedback.</p> <p> </p> <p>If anyone wants Telkom LTE be prepared to treated like this...</p> <p> </p> <p>If anyone could recommend a company that could offer uncapped LTE at a reasonable rate please let me know.</p>