BV
BARRY V

1 reviews | Active since Oct 2015

13 Oct 2015, 13:49

EXTREMELY BAD SERVICE DELIVERY

I APP**** FOR A TELKOM LAND LINE AND ADSL LINE 5 MONTHS AGO . WAS TOLD TO PAY A ONCE OFF R700 - WHICH I DID . IM ON THE TOP HOME PACKAGE OF R1333 PM . MY APPOINTMENT KEEPS GETTING MOVED A WEEK AHEAD .... DUE TO EITHER A LINE FAULT IN THE AREA OR THE GET THERE NOT ON THE SHEDULED TIME THEY GAVE ME OR THE TIME I CONFIRMED WITH THEM - THE EMAIL ADDRESS I WAS GIVEN BY THE TELKOM ALBERTON SHOP DOESNT HELP - TELKOM MOBILE ALBERTON CITY AND TELKOM CONSULTANTS SIT VIRTUALY 4 M FROM EACH OTHER BUT REFUSE TO TAKE THE PHONE TO EACH OTHER . YETERDAY - THE 12TH OF THE 10TH 2015 THE GUYS ROCKED UP 2 HOURS PAST THE APPOINTEMENT TIME . AND COULDNT FIND THE TELEPHONE POLE - ... ITS IN MY FRIKKEN BACK YARD - THEN THEY SAY THERES A TREE IN THE WAY - DUHHHHH USE A LADDER ... THESE GUYS THINK THAT NO ONE ELSE WORKS DURING THE DAY AND THAT THE WHOLE WORLD CAN TAKE LEAVE EVERY DAY THE WHOLE DAY INCASE THEY DECIDE TO PITCHE UP .<br> <br> TELKOM'S SERVICE IS SHOCKING AND IM SURE THAT MANY OF THE PEOPLE IN AND AROUND THE COUNTRY FEEL THE SAME . AS I CAN SEE HERE ON HELLO PETER <br>

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Replies (1)
Telkom
Telkom's reply14 Oct 2015, 20:27
Official
Hello BARRYVANVUUREN,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM156632.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media