Extremely BAD Service and Dont Care Attitude from Telkom

I took Telkom on their special offering of february on 5 Gigs Anytime data and 10 Nightime data t for R149 per month together with 2 colleagues of mine. First billing Month in March and following Month the billing was billing R649 inshem tead of R149. I called Telkom and logged a query with ref ********** 8 asking for refund. I was never refunded and I was told that R649 is because of a spend limit which wasnt set to R0.00 I requested that they reset it to R0.00 which was done as the next month I was billed a normal R149. Fast forward the following Month we back to R649. I have logged another query ref ********** 6 which is yet to be attended to. Instead I get confusing messages with different reference numbers talking about an order which I never did. Telkom call centre and their socialmedia team is also not helping and they are not interested in contacting me to ressolve this but keep debiting. I ressolved to cancel every debit order they make which costs me money and they keep debiting instead of helping. What is sad is that Telkom keeps trying to debit large sums of money every week. They are not prepared to hear me out and or ressolve my billing query. I had wanted to upgrade to a bigger package but this?? Very disappointed with Telkom. Sies.

Koketso in Pretoria