Extremely bad service

Telkom line suspended due to communication error between myself and family member. Paid at retailer but due to new Telkom policy the payment must reflect in their bank account before reconnecting the service. Can take up to 48 hours. <br> <br> This is unacceptable! I work from home and the call centre are ADAMANT that the wait is 48hours,there is no other way....cannot speak to a supervisor,cannot send proof of payment! I have paid! I want my service!<br> <br> I wonder if I send Telkom an account for lost business they would consider paying me back the \48 hours"!!!!"""