EXTREMELY BAD SERVICE

I would like to lay a complaint against the horrible service I have experienced with Telkom. I have been calling for the entire week to get my ADSL line connected and have been dealing with *********** call centre agents. The last agent Lela told me she has no Team Leader available and no call reference number to track the recorded call. I am appalled by her service and I keep on getting one answer that the query has been escalated. I am told to choose option 3 on the voice prompts but that option directs me to these unprofessional agents. I am on the line still with on the line with her and she is non respondant saying she cannot do anything about my query. I am on the line for 42 minutes and 30 seconds already. I want a manager to contact me immediatly about this!!!