Extremely bad service

Good morning!

I'm really dissatisfied with the service I received from Telkom. A *****ulent Fibre account was opened in my name by sales agent Asiphe in June 2023. I have submitted a complaint to her manager Errol expressing my dissatisfaction with that. The agent informed me that there was no coverage for the Fibre service I was looking for in my area. I then told her that I'm fine and she doesn't need to go ahead with the sale since she's offering something I'm not interested in. On June 23, 2023, the manager Errol sent me an incident number confirming that the *****ulent account has been cancelled.

I then spoke to another agent who helped me with the right Fibre service that I wanted (just to note, it's the one Asiphe mentioned I don't have coverage for).

I have been sticking with the one I initially chose. As time passed, I received a call from Telkom informing me that they would be referring my account to solicitors due to my lack of payments. I asked about the account, and they gave me an account number. That's when I informed the agent that I had never seen the account number she mentioned. I decided to provide her with my accurate account number, the same one I had been receiving invoices for.

The agent proceeded to log a call for the issue to be addressed, yet no action was taken. I then contacted the manager, Errol, to enquire about why the *****ulent account hasn't been cancelled. He mentioned that he would have someone look into it since he is currently on a business trip and unable to check himself. It's quite amusing how he had the same agent, Asiphe, reach out to me. During the call, she mentioned that I was complaining about an account opened in June 2023. I responded by reminding her that both she and her manager had assured me it was cancelled. So, I asked, why isn't it cancelled yet?

Telkom then submitted a new request, but they proceeded to cancel my original account instead of the *****ulent one. I currently do not have Fibre service because it has been cancelled, yet the *****ulent account remains active. Telkom has been making things quite frustrating for me regarding the *****ulent account, as I've received yet another different case number.

I would appreciate it if someone could help with this issue, as I'm unsure of the next steps to take.