EXTREMELY bad service!

Phoned telkom on 5 august,waited 28 minutes for someone to answer the phone.gave all details to the lady.said that someone would phone in 3 days to confirm if someone is home. Today ( 18 aug) i phoned again to ask what is going on with my order, they had no order on the system! Got tranfered to 2 different people (waiting half an hour) only to be told that i have to wait 7-21 working days before my line will be moved. This is terrible service! I am a very unhappy client. If this doesnt resolve very quickly I am going to cancel the contract with telkom!