Extremely bad service

I logged a call on 9th May for an upgrade on our ADSL line. I heard nothing from Telkom for a week, and when I started to enquire about the status of this upgrade, they have all sorts of \explanations"and excuses and are still vague as to what is going on. Then you have to choose between the poor service at the offices of Telkom in the Vaal Mall or staying on the line for 2hours+ and I STILL AM NOTHING CLOSER TO AN ANSWER!!! This is SO frustrating and the best is"