Extremely bad service

Sometime between end February and early March I called in to change my banking details from my Standard bank account to my new FNB account. I had no idea that for Telkom it was going to be an almost impossible task to perform. If I knew, chances are I wouldn't have attempted to change them. The individual that I spoke to when changing banking details managed to change the details however, insisted that the debit order will still go off from my Standard bank account. We even had an argument about me saying it doesn't make sense that I request a change of banking details but you continue to debit my old bank account. He even told me about a penalty fee of R200 if it is unpaid, etc. In the end we ended the call and at the end of the month, March I think, I made provision for Telkom to deduct from the standard bank account. Guess what, Telkom attempted to deduct from the FNB account.

I called in to correct the issue and made in a payment of R299 manually as well as inquire on the penalty fee. I was told that it will be charged. The lady I spoke to said that I would need to call again once the R200 has been billed on the account. She also listened to the call retrieval & confirmed with me that the call was in my favour and said she will leave a detailed note. On the 25th April a debit order of R499 went off my account. I then called in again to request for a refund of R200. I told the lady my story and to refer to the previous notes. She did so I confirmed with me that the R200 is credited into my Telkom account. I asked for a refund & she told me that you guys don't refund back into my bank account but instead it will be credited into my Telkom account which means that the debit order for end May will be R200 less. On the 25th May you attempt to deduct the full amount of R303.69 (Including the VAT increase which is another issue that I don't understand based on the fact that our agreement is R299 over 24 months). The reason I called in today was to make a manual payment because once again your payment is unpaid. I spoke Nobumo whom is completely clueless because she insists that my monthly subscription is over R500 a month. We did not even touch the penalty fee discussion. I then requested to speak to her supervisor & was on hold for quite sometime claiming that the Supervisor is busy with escalations. Eventually because I am not hanging up she told me that the Supervisor by the name of Luthando Nqcobo says he will call me before 16:00, I am still waiting... I called in again and spoke to Mbalenhle whom told me that in actual fact I haven't been credited and that Telkom hasn't decided whether or not they will credit my account with the R200.

I am fed up & I just want to cancel this contract. If only i can get a copy of my contract because I think this issue could be some sort of breach of contract. I have also called in and went to your branch in Cresta to complain about the lack of reception or network in my area (Fleurhof) so basically I am also paying for a service that I am not getting. With regards to this matter, no one has called me to try & fix the matter. This is such poor service and I have had it.