Extremely bad service.

I ordered an ADSL line package with Telkom on the 10th of April. The TAT was said to be 21 days for the installation and everything else. The installation eventually happened on the 10th of May and straight after, I visited the store at Musgrave mall to collect the device which was included in the deal. I was then told that there was no stock instore ant that it would be arranged to see if they could get it from the other stores. What I don't really understand is why the store had to wait a whole month in order to start arranging for a device that they already knew was needed. Further more, now I am not even getting any response from Larcodia who is the consultant who handled the deal from the start. I have sent various emails asking when they would be able to get this laptop but no reply. Today I decided to call Telkom stores direct(the call centre), I skoke to Pabi, greeted and told him my query. He requested for my ID number and after that just went AWOL....I could hear voices in the backgound but he wasn't speaking to me. I held on for about 10 minutes and hung up. The service here is appalling, I don't even have the words.

All I am going to say is FIX IT and quick!

Lerato Molefe