MP
Malcolm P

1 reviews | Active since Oct 2015

11 Apr 2017, 22:59

Extremely bad service

<p>Telkom mobile is the worst company to do business with. I took out an LTE contract with them in March 2016. I was promised that if I took an LTE contract I would get internet speeds of 21 MBPS and faster. After one month of getting the contract my speed drop from 17 MBPS to under 1mbps.</p> <p>I reported the issue to Telkom. They sent out a contract worker about 2months after I reported my problem. The Telkom contracter advised that he would come back to fix my problem but I have heard from him again.</p> <p>I have phoned telkom on numerouse occasion for assistance but I keep getting the same story, that they will send someone to investigate. I received SMS messages from Them every 2 weeks for about three months confirming that they are working on my problem but that has also stopped coming through.</p> <p>It has been almost 1 year now with no resolution.</p> <p>Telkom is an ************ company, they debit my account every month without fail but will not provide me with the basic service they promised and sold to me.</p> <p> </p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply12 Apr 2017, 17:16
Official

Good day

Kindly accept our sincere apologies for the delay kindly know that we have made follow up with our Network team feedback will follow.

Regards

Thokozani

Telkom Social Media Team

MP
Malcolm P's update08 Jun 2017, 18:55
Reviewer Update

It has been 2 months now and still I have received no assistance.

Telkoms bad service is truly without measure.