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SS
Siddeek S

1 reviews | Active since Jan 2015

07 Apr 2017, 15:55

Extremely bad service

<p>We reported a faulty line about 4 weeks ago and called everyday to full up and escalate it . It was never escalated and they only did it today. We work from home and haven't had Internet access for all this time. They are in no hurry to fix the fault or resolved the problem. We are paying for a service for four weeks and we never used it and this is called *****ing. This is really unacceptable and unprofessional but if you don't pay for the service they are providing they cut your line.</p>

0
Replies (10)
Telkom
Telkom's reply09 Apr 2017, 11:42
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

SS
Siddeek S's update09 Apr 2017, 15:55
Reviewer Update

Hi,

Please advise with regard to the days we never used the service, we shouldn't be billed for the four weeks.

Telkom
Telkom's reply10 Apr 2017, 08:00
Official

Good Day

Please inbox your affected phone number so that we can be able to investigate and assist, and please make sure you select "post a private reply" when you respond so that we can be able to view that phone number.

Kind Regards

Tumelo

Best regards,

SS
Siddeek S's update10 Apr 2017, 12:54
Reviewer Update

Hi

The number is ********** 080

SS
Siddeek S's update11 Apr 2017, 06:14
Reviewer Update

Hi

Please advise

SS
Siddeek S's update11 Apr 2017, 06:14
Reviewer Update

Hi

Please advise

Telkom
Telkom's reply11 Apr 2017, 07:50
Official

Hi.

We cant view the number you provided, please tick "Post a Private a reply" when you respond.

Regards

Tumelo

Best regards,

SS
Siddeek S's update11 Apr 2017, 19:01
Reviewer Update

***

Telkom
Telkom's reply12 Apr 2017, 11:17
Official

Hi.

Sorry your reference number 31BRK200317 was linked to cables issues in your area.

Technicians are currently waiting for spares to be delivered.

For now please make use of integrated sim card, it is available from any Telkom shop for free.

Regards

Best regards,

SS
Siddeek S's update12 Apr 2017, 13:06
Reviewer Update

Hi

Please advise with regard to the days we never used the service, we shouldn't be billed for the four weeks.

**********