WJ
Wiehan J

1 reviews | Active since Jan 2018

30 Jan 2018, 10:43

Extremely bad service

My internet has been down for almost a month, witch I paid for b.t.w. I have logged a fault multiple times, but received no service once so ever. When i called them about 1-2 weeks ago, they told me that they had sent a technician to my house. I never knew when he was there, because I'm at work the whole time. the technician never called to say he was there. How is that good service? I will recommend Telkom to nobody.

0
Replies (2)
Telkom
Telkom's reply21 Feb 2018, 09:04
Official

Hi Wiehan Jordaan

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply04 Mar 2018, 15:53
Official

Hi Wiehan Jorda

We do apologize for the inconvenience caused and for late response.

Please note we are unable to pick up fault ref: 472ctk0118. Please give us the affected number for further assistance. You may respond though face book or twitter.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,