extremely bad service
<p>I contacted telkom mobile to arrange payment on my account, the agent i spoke to assured me that the arrangement was proccessed and logged. </p> <p> </p> <p>Today their *********** staff debited all the money in my account, i call the call centre and they tell me they cannot reverse the debit, i have other debit orders that are being rejected because of your incompetence, now i am being told i have to wait for my money because it cannot be reversed today. I want my money TODAY, remove my banking details. if the money is not sent back today i will take this up with the ombudsman!!!!!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day,
Kindly note that we have escalated your query to our collection team to follow up and assist.
Regards
Tsebo
Best regards,
Good day,
Kindly note that we have escalated your query to our collection team to follow up and assist.
Regards
Tsebo
Best regards,
please note thus far i have recieved no proper response from Telkom i have called to make the arrangement and telkom continues to debit my account without the arrangement being made i have now spoken to 3 apparent superiors and no sufficient response, i am now going to further this and seek legal asstance as telkom continues to act like i agreed for them to debit me when they fell like it i am now behind in payments because of this
I have called, used your chat forum and emailed and still nothing.
I have emailed as below, and no response was recieved
Good day Aqeelah, **********
As discussed telephonically I would like to make arrangements for my telkom account that is currently in arrears,
I have contacted telkom previously to have this done however promises were not kept on telkoms side leaving me with no choice but to instruct my bank to return the last debit made by telkom.
I would like for this account to be ultimately be paid up and closed as telkom does not follow instruction when setting limits on my account hence my bill got to high leaving me in this situation,
Please have someone contact me with regards to this so that an arrangement can be made without it becoming a legal issue on both sides.
please note thus far i have recieved no proper response from Telkom i have called to make the arrangement and telkom continues to debit my account without the arrangement being made i have now spoken to 3 apparent superiors and no sufficient response, i am now going to further this and seek legal asstance as telkom continues to act like i agreed for them to debit me when they fell like it i am now behind in payments because of this
I have called, used your chat forum and emailed and still nothing.
I have emailed as below, and no response was recieved
Good day Aqeelah, **********
As discussed telephonically I would like to make arrangements for my telkom account that is currently in arrears,
I have contacted telkom previously to have this done however promises were not kept on telkoms side leaving me with no choice but to instruct my bank to return the last debit made by telkom.
I would like for this account to be ultimately be paid up and closed as telkom does not follow instruction when setting limits on my account hence my bill got to high leaving me in this situation,
Please have someone contact me with regards to this so that an arrangement can be made without it becoming a legal issue on both sides.
*** I emailed this person and no response was recieved
*** I emailed this person and no response was recieved
And no response
And no response