Extremely Bad Service

<p>I have been trying to cancel my expired contract since November 2016. I've sent numerous emails with the necessary documentation to effect cancellation, but i'm still paying. I've contacted the customer services last week again, sent the necessary documentation again, the agent assured my the change will be effected within 24 - 48 hours. I followed up today, they have no record of my cancellation. I'm very dissapointed in the service received from Telkom as it used to be my preferred mobile and internet service provider.</p>