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Maureen S

1 reviews | Active since Dec 2014

09 Mar 2017, 13:42

Extremely Bad Service

<p>I lodged a service fault that my ADSL line was down. 2 days later it is still down. Every time I phone, email, Sms etc I get told it is in the process of being dealt with. I need my Internet all day as I work from home and do online training. No one has done anything, no action, just empty promises. I will change over to fiber and not with Telkom. Do not deal with this useless company! </p>

0
Replies (5)
Telkom
Telkom's reply10 Mar 2017, 08:12
Official

Hi mmswart,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

MS
Maureen S's update10 Mar 2017, 16:05
Reviewer Update

3rd day Still no Internet

Still no technician has come to see what the problem is!

MS
Maureen S's update11 Mar 2017, 09:26
Reviewer Update

Day 4 Still no Internet!

Telkom
Telkom's reply11 Mar 2017, 13:10
Official

Afternoon


Sorry for the delay your fault has been escalated to your local dispatch analyst, created ID : 965624 for team to expedite the delay is being caused by workload in the area, as soon as we have more details relating it will be communicated

Regards

Jawaad

HelloPeter Team

Best regards,

Telkom
Telkom's reply11 Mar 2017, 13:12
Official

Afternoon

So sorry i accidentally selected the resolved tab, your problem has not been resolved our team will expedite this matter for you as advised above.

So so sorry about that again

Regards

Jawaad

HelloPeter Team

Best regards,