extremely bad service

<p>I HAVE 2 ACCOUNTS WITH TELKOM .FOR THE PAST 7 WEEKS IM HAVING A PROBLEM WITH MY DATA ACCOUNT,I LOGGED A COMPLAINT BECAUSE I WAS NOT RECEIVING ANY INTERNET CONNECTION OR WI-FI WHICH IM PAYING FOR.AFTER NUMEROUS CALLS THEY TOLD ME THAT THE MATTER WAS UNDER INVESTIGATION, FOR LIKE 2 WEEKS.THEREAFTER I RECEIVED A MESSAGE TO SAY THAT THE CASE HAS BEEN RESOLVED BECAUSE THEY TRIED TO CONTACT ME AND I WAS UNAVAILABLE. I IMMEDIATELY PHONED TELKOM AS I WAS ON A PLANE AND COULD NOT ANSWER, SO HOW COULD THE CASE BE RESOLVED WHEN THEY ONLY TRIED ONCE TO CONTACT ME.I WENT TO SOUTHGATE TELKOM TO GET SOME ANSWERS BUT THEY WERE NOT HELPFUL AT ALL,I THEN UPGRADED MY DATA TO A NEW CONTRACT WHICH TOOK ALL OF 3 HOURS THINKING IT WOULD SOLVE THE PROBLEM,BUT SURPRISE SURPRISE THEY HAD NO SIM CARDS IN STOCK ,THEY ASSURED ME I WOULD GET A NEW SIM THE NEXT DAY,I WENT AFTER 3 DAYS AND THEY STILL COULD NOT HELP,I REQUESTED THAT THEY DELIVER MY SIM CARD AS I COULD NOT GO UP AND DOWN WASTING MY TIME AND PETROL FOR THEIR INCOMPETENCE. NOTHING HAPPENED SO I SPOKE TO THE MANAGER OF THE DATA DIVISION EXPLAINING MY ISSUE AND THAT I WAS FED UP OF TELKOMS ATTITUDE HE PROMISED TO HAVE THE SIM SENT TO ME WITH NO LUCK.I EVENTUALLY BOUGHT A SIM FROM A PICK N PAY AND PHONED FOR A SIM SWAP WHICH WAS DONE ,ONLY TO HAVE IT WORK FOR A FEW HOURS AND THEN WAS OFFLINE AGAIN ,NO INTERNET NO WI-FI.I AGAIN LOGGED A COMPLAINT THE TECHNICIAN SAID THAT THEY DISCONNECTED MY SIM WITHOUT TELLING ME BECAUSE IT WAS A 2013 AND I NEEDED A 2016/17 SIM ,THEY REFUSE TO HELP ME , OR TO REFUND ME AS I HAVE NOT BEEN USING INTERNET FOR ALL THIS TIME,IM AT MY WITS END AND WOULD RATHER CANCEL MY CONTRACT THEN DEAL WITH SUCH A TERRIBLE ATTITUDE,I HAVE HAD THIS CONTRACT FOR THE PAST 6 YEARS AND THIS IS THE TYPE OF EXTREMELY BAD SERVICE.PLEASE DO NOT USE TELKOM THEY DONT GIVE A DAMN ABOUT CUSTOMER LOYALTY.THE CALL CENTRE STAFF NEED TO GET LESSONS ON CUSTOMER SERVICE AS WELL AS ALL THE MANAGERS.</p>