Extremely bad service

<p>I am extremely disappointed in the service Telkom Mobile offerd my fiancé and myself 3 months ago. We purchased the 30 gig day and night "LTE" on 2016/03/19 im sure I saw LTE coverage in my area however Telkom agents should check for coverage which they did unfortunately. We walked around the mall while they filled in the paperwork because they said we could do so, I wasn't explained properly we signed the documentation went home even told my neighbour. I was not happy with the device because I couldn't use the full capacity as we only recieved 60kbps when my neighbour tried to purchase the device she told me that we dont have LTE coverage in our area I immediately checked and saw only 3G this is in the second month I have tried shifting the device around waking up at 12 to download. Im currently in my 3rd month logged numerous calls trying to cancel they told me I would have to pay the full 21 month installments I have honestly tried they always say the call has been escalated but we constantly recieve messages that it has been resolved they even said they would send a technician out.....its been two weeks not the 72 hours they promised. My final call logged was Sunday 17th July 2016 when they promised they would call me back om the 18th July 2016 @ 12pm, I have not received that call at all . Do you think me paying R499 a month for 30gigs is fair when we are we cant even use half?</p>