Extremely bad service

This is not the first time that I am complaining about the bad service I have received by Telkom, Firstly I have to wait an hour or more for any person to answer my call which totally unacceptable! Secondly everyday or every second day I would have to reset my whole wifi rooter because the wifi not connecting of any of my devices & I personally don't think any other person in my situation would have kept quiet and had as much patients as I have had. Each person I get to has the same boring old story of resetting my user-name and password, I have so many user-names and passwords that I have no idea which one is correct at the moment. I have also tried to speak to a manager over the phone and that was not very helpful because he kept apologizing but not exactly sorting out the matter at hand. This is holding my day to day life and my business as I rely on my wifi to download my emails and access the Internet to accomplish my daily businesses.