Extremely Bad Service !!!!

Hi<br> <br> Around a week ago I started experiencing very slow download speeds and occasionally very high ping on my ADSL line ,I contacted my ISP ,Web Africa ,and told them about my problem .<br> <br> We checked everything that I could check and we could not find any problems but the the line speed and ping was still very bad .Web Africa then gave me a test account but the speed tests were the same so now we knew that this was a line error and not something to do with my ISP.<br> <br> Web Africa then logged a fault with Telkom and I was told I would be contacted within 48 hours ,all I received was a msg saying I should check that my ISP username and password is still on the router ,Seriously!<br> <br> Since then Web Africa has told me to let them know if Telkom has not contacted me within 24 hours.<br> <br> Web Africa logged the faulty line ,after 2 days they escalated it with Telkom ,I was then told a technician will be sent within the next 2 days (3 days ago) since then it was escalated another 3 times and will most likely be done again today.<br> <br> Web Africa is great but seriously Telkom,how much more do they have to do for you to actually do your job?<br> <br> The reference number for the fault is 36ARK150316