Extremely bad service

On the 12th of January my phone was ****** I called Telkom to block the sim card and phone so yesterday I went to Telkom Nicolway the agent couldn't do a sim swap for because there was a ***** pop up flash on my profile I called the customer care while at the store for the pop up to be removed finally after 2 hours the pop up flash was removed from the agent side but unfortunately the agent couldn't do the sim swap and called 081 187 for the suspension to be removed from the sim card and the agent was told it can't be removed because the ***** pop up flash is still showing on their side. This morning I called customer care again and I was told the sim swap can be done I called the agent at the store at 10am and told her to check if she can do the sim swap because I left all the required documents with her yesterday so she promised to get back to me as soon as possible 2 hours later I had to all her again still could not get hold of her I was told she will call me back after 5 min its now almost 45 min later I am still waiting. What ****ed me off is that they say the ***** pop up flash has been on my profile since 2021 I mean like really its 2024 Telkom should have removed it a long time from my profile I pay may account every month without fail not once did I miss payment and this is the **** service I get from them I didn't even use all the benefits on my sim and it will expire at midnight today I am gatvol with Telkom