Extremely BAD experience

I write this review with extreme disappointment.

I have taken out a contract with Telkom 2 and a half weeks ago, they have sent me an text message notifying me that they will not withdraw an instalment in the month of July but will however debit the pro-rata amount of July 2019 on with my August instalment. I have literally received this text message the week before the instalment was due to be debited.

I have now had my line suspended and my account apparently sent to collections due to me reaching my limit, which honestly speaking make no sense at all to me considering I had no amount due in July 2019 month.

I called Telkom regarding this inconvenience this morning at 06:30 to which I was advised they would resolve the matter in 1 hour, I called Telkom to follow this up at 08:55 as the line was still suspended and not even a call from Telkom to advice what is happening with my line.

The lady I spoke advised me I needed to pay R1000.00 to re-active my line, which to me makes no sense, How do I get informed there is no instalment due by one consultant and than to pay an amount by a second consultant. I have been so inconvenienced that I am constantly having to ask family and friends to complete tasks I would be doing myself on my mobile should they have not incorrectly suspended my line. The lady I have spoken to at 08:55 to 09:15 advised me that she would re-activate my line and that this would take 1 hour.

It is 11:45 yet another 2 hours without my line.

It is completely unacceptable that I have to constantly call and chase Telkom to correct the error they have made.

I am completely appalled by this services I am receiving so early in my journey with Telkom, it has left a bitter taste in my mouth literally calling constantly begging Telkom to provide a services I am being charged.

I am writing to review with the hope this will be addressed with a manner of professionalism and respect to a very disappointed client.