Extremely bad customer service online and telephone system.

Our land line stopped working and was reported out of order on the15February 2022 = ref ***8. This reference was closed with no action despite the landline still out so re-reported matter and given another reference. =***7. Engineer came out in March and could not find the cause as to why the adsl line was working but the landline was not. Advised by the engineer that on calling Head office it was due to the fact we had not "migrated to Telkom fibre" No one had contacted us previously to discuss this matter. So we quickly reviewed Telkoms Fibre offer and decided it was not suitable We were also told the only way we could continue to have a landline was if we did migrate . Therefore we had NO OPTION but to cancel the account and forwarded an email to Telkom customer care, instructing them to close our account at the end of March. To which we received no response. Meanwhile the next months account arrived from the Billing dept, which included credits for being out of service. We paid same and the contacted contacted the BILLING department due to lack of response from customer service. Their service was very helpful and they sent an internal memo to the Cancellation Dept to close the account on the 15th April. We finally received a confirmation e mail on 25th April confirming cancellation BUT with effect 28th April ?? Which meant by then another months account had been raised for the 12th april to 11th May with NO credits for our land line being out of service plus we had replaced the Adsl line in March with another Fibre company. We submitted a dispute as per their email cancellation confirmation of 25th April which resulted in numerous e mails, 7 in total between 28th April and 23rd May all resulting in different reference numbers. As each time you rep**** to one email mail, the response is given another reference number. On my last email ALL the past correspondence including the cancellation e mail was copied to which we , received yet another reference number *** on 23rd May and a further promise to reply however we have been waiting for a further response. We havent received any further accounts but neither have we received any further correspondence confirming the account raised AFTER the service was Cancelled had been reversed. We have had an Telkom account since 1985 and if their FIBRE package was suitable, would have continued however to treat your longstanding clients this way by firstly disconnecting them and then BILLING them for a service they did not have from a date well after the service was discontinued is totally disgusting and their customer service system is pathethic. We now live in a small town where the nearest office is 35 kms away but the online system should not be so totally useless.