Extremely bad and unreliable Service

Our business is situated in the South of Jhb and we have been experiencing problems with our Telkom Lines since December 2017. It is now February and since the 11th of January we have had the same problems all over again. We are now at point where we have 1 line working and 1 DSL line. The rest is off.

We have been in contact with Telkom numerous times and all they have to say is that they haven't allocated a Technician to the problem?? How long does it take to do that? Surely not weeks or months? We have even been in touch with Head Office in Pretoria, they promise to call back. To date we haven't received a call with a feasible explanation or a solution to this problem.

We are losing valuable business and Telkom will not reimburse us for that. Why is this happening and why can it not be resolved??