EXTREMELY ANNOYED WITH *********** SERVICE THAT WAS NOT PROVIDED !

I have been going to Telkom branches and sending e-mails with no response at all! THIS IS PATHETIC. I have sent e-mails to: ***,***,****** I AM EXTREMELY ANNOYED WITH TELKOM! I have been a customer for over 17 years and this is how you treat me as you client? I have moved houses and each time I re-install my Telkom line. What a waste of my time and energy as for the last year you have done nothing but ***** money from me. I was constantly paying for a line that was forever not working due to cables not working and your technicians rocking up after a month to rectify and fix the issue. Now I ask you whose problem is that?

I receive bills for accounts that is not working and has been cancelled and migrated to wireless. When I go to the branch to query they say they cannot assist me and that I must do it online when I do it online some idiot just closes the query without bothering to resolve the issue. The branch also takes my number and punches it in a computer and says a Telkom consultant will call me this never happens. I am now convinced that you are running a circus as nobody knows what to do.

This is extremely irritating and annoying! I demand my refund as I already previously paid an account that was not in use in order to get a new wireless option.

This is the story once again for the umpteenth time! I was contacted by Telkom within the months of April – June 2019 I spoke to Mojedi from Telkom *** advising that the area I am in has a problem with cable theft and the cables underground and I must please change my line to wireless or Fibre. Furthermore I would be credited the amount due to an outage. The line I have for 17 years. I went to the branch and my Telkom line *** was closed and I upgraded to wireless without a phone. I then received a statement and went to pay it thinking it was my new line. The I was billed double. I then logged a query online as I was advised at the branch and it was just closed. The query was closed nobody contacted me. No funds were refunded to me however the query was closed. Thus my comment you are running a circus. How can you just close a query without bothering to work on it. This is not the first time I have experience this problem with Telkom, nobody takes ownership!! Queries are just closed without anybody assisting the client. This is pathetic client services and is not acceptable. This cannot continue if my query is not resolved immediately and my money is not refunded I am going to take this further on social media. My patience has really worn thin with you. I am tired of going from pillar to post and back and forth over and over again. Attached the proof of payment that must be refunded to me as I am under a new contract. That account was closed as the lines was not working and I did not have internet or a line so how on earth can I pay for a service that was not in use! Seriously does it make sense??? I expect this to be resolved immediately.

Reference number for query that was cancelled which I did online. ***. I was at Telkom Cresta branch on numerous occasions where my number was punched into a computer and I was told by the consultant at the branch that I would be called. This has up to date not happened!

EXTREMELY ANNOYED WITH *********** SERVICE THAT WAS NOT PROVIDED !