vv
valentinaa. valentinaa.

1 reviews | Active since May 2016

20 May 2016, 14:22

Extremelly poor service by Telkom - ADSL not fixed for 25 days !!!

<p>It is amazing that, at times when Telkom advertises their super fast fibre internet options, they can just leave users without ADSL for 25 days!</p> <p>I cannot even remember how many calls I logged with Telkom as I now literaly follow up every single day and here are 2 types of feedback I receive:</p> <p>"There is a bulk fault in your area" or</p> <p>" Technician was assigned and he will contact you"</p> <p>By the way, Technician by the name of Izak phoned me once, last Sa****ay to tell me the fault was fixed and actually got upset with me for telling me it was not.</p> <p>My next step will be reporting this to Carte Blanche and further to Telkom Head office and sadly, I feel that Derek and the team will help more than Telkom itself!</p>

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Replies (2)
Telkom
Telkom's reply24 May 2016, 07:40
Official

Hi valentina-antonijevic

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM236128 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

vv
valentinaa. valentinaa.'s update27 May 2016, 08:09
Reviewer Update
Good day, I beg to differ with your response as, on top of already reported issue with ADSL, my land line is now dead for 2 days, so I still do not have a chance to see any resolution of the issue. I wonder how long is this now going to take, as this is a second time that my land line is dead within 3 weeks, resulting in me not having internet for well over a month now... This is really unacceptable and I urge you to arrange a Technician who will fix the line properly. I am without words to express my utter dissatisfaction and I will take further steps in this regard if this does not get sorted out ASAP. Thank you