Extreme poor service and Robbing

<p>Went to Telkom some time last year to apply for wifi contract and they approved a month to month contract and i was advised that a month to month i would need to give a month notice should i want to cancel. I signed up and after 3 months i moved to a place that had cheaper internet and i decided to cancel the Telkom month to month contract. I went to the Canal walk store where i had initially signed up and they told me they could not help and i had to contact the call centre myself and cancel , that did not make sense why they could not help me if it is the store i signed up. I refused and finally was given a form that i had to fill and send to the cancellation department myself. Confused because i have no scannner literally had to go pay at an internet cafe to get the document scanned to my email address so i can forward to the cancellation department. I went through all that process and emailed this to 2 email addresses that i had been given and at that time i also gave them a month notice. An auto response was sent that someone would contact me in the next 21 working days and no one contacted me 7 months later Telkom is still debiting my account and because of frustration stopped the debit order and now Telkom have the odercity to assign a debt collecting company to debit my account again, like what on earth is this? the next thing i will be blacklisted for the incompitence at Telkom and not my fault.</p> <p>I have had enough and i want this to end and rectified SOON . I also need explanation why i am paying for something i cancelled and not even using?</p>