Hellopeter
Share Your Experience
TM
Temba M

1 reviews | Active since Feb 2018

05 Jun 2018, 13:32

Extreme Poor Service

I have an R89 contract with Telkom mobile to be debited on the last day of the month. For the past months they've been debiting between R247 and R487 and gave me various reasons. The debit is now done after the 15th and I have to pay honoring few of R135 to the bank. I have communicated this with Telkom since April 2017 and their call centre agents are only rude on the phone and have sent me from pillar to post. I have tried to cancel the contract and carry the cancellation few and they have not cancelled it . How do I get out of this sticky situation as Telkom have now turned me into a cash ***?

0
Replies (4)
Telkom
Telkom's reply14 Jun 2018, 13:52
Official

Good morning Temba

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

TM
Temba M's update14 Jun 2018, 14:51
Reviewer Update
My ID number is ***
TM
Temba M's update14 Jun 2018, 14:51
Reviewer Update
My ID number is ***
TM
Temba M's update07 Jun 2019, 13:48
Reviewer Update
I am still disappointed and dissatisfied cause my pathetic contract lapsed on April but now I am getting debited with R60 . When I asked the customer service they said it's a new contract that telkom added on my previous one. But I don't want a new contract cause I've already lost more than R2000 on telkoms ***** contract.  Does this mean that i am contracted to telkom for life. Please someone assist in cancelling this cause I don't have contract anymore .