sB
stephanus B

1 reviews | Active since Jan 2017

04 Jan 2017, 06:41

Extreme poor customer services

<p>Very poor customer service logged call on 21 December 2016 again on 29 December 2016 and yet again on 3Jan 2017 ref 421ctk211216 said technition asigned to come look but still no one came out business loosing money due to poor service</p> <p> </p> <p>TELKOM RESPONDED </p> <p>Official private business reply:<br />Good day,</p> <p>Thank you for making contact with us.<br /> <br />Your reference number for this post is AI ********** . Your faullt is in hand with Dispatch. I have escalated it [ESCALATION LOGGED SUCCESSFULLY - REF NO : 12791] with them and got a new tech assigned to the fault today. Awaiting ETR, thanx. <br />We apologise for any inconvenience caused.</p> <p>Kind regards,<br />Ilhaam<br />Telkom Social Media</p> <p> </p> <p>AFTER THEIR RESPONCE THE TECHNICIAN STILL DIDNT COME OUT OR ATTEND TO OUR PROBLEM</p> <p> </p> <p>THIS IS VERY VERY POOR SERVICE </p>

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Replies (1)
Telkom
Telkom's reply04 Jan 2017, 14:41
Official

Good day Steph**** ,

Thank you for your post, we will follow up with our team and revert back to you.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,